Employment Opportunities



Retail Manager
Museum of the Moving Image is seeking a creative, experienced, and detail-oriented retail professional with strong administrative skills to manage its Store and Café. The Retail Manager coordinates product development and sales strategy, manages the Museum’s retail operations, and hires, trains, and supervises part-time Visitor Services staff. The Retail Manager supports the Museum’s goal of maximizing sales and profitability for its retail functions while demonstrating creative sales strategies, merchandising, and operational excellence and providing a high quality visitor experience.

The Retail Manager reports to the Deputy Director for Administration and CFO. This is a full-time position requiring regular weekend work.

    Essential Duties:
  • Develop a sales plan to maximize net revenue for the Museum Store and Café, including inventory requirements, pricing strategies, and product research and development in collaboration with other Museum colleagues;
  • Analyze operations on a monthly basis and adjust merchandising and buying strategy accordingly. Prepare monthly reports;
  • Ensure smooth operation of the Store and Café during Museum hours, keeping all retail areas clean and stocked, responding to orders, and training and supervising supporting Visitor Services staff;
  • Merchandise inventory in an attractive, creative way to maximize sales and to feature appropriate tie-ins with Museum exhibitions and events;
  • Collaborate with curatorial, marketing, and administrative staff and outside partners to develop Museum-specific products;
  • Partner with other Visitor Services staff on front line Museum operations, including but not limited to opening and closing of the Museum and the hiring, training and supervision of part-time staff for the Store, Café, and admissions desk;
  • Ensure staff is well-informed about exhibitions, programs, and special events, as well as the Museum’s facilities and policies;
  • Partner with Visitor Services and Security staff to provide a superlative visitor experience while fostering a calm, professional, visitor-focused environment;
  • Coordinate and resolve customer service issues and troubleshoot issues as they arise;
  • Other administrative and operational duties as assigned.

    Qualifications, Skills, and Knowledge:
  • B.A. required.
  • Minimum 3-5 years store management experience, preferably in a museum or cultural-attraction setting.
  • Retail management knowledge and experience, including: sales, customer service, merchandising, scheduling, training, financial management, inventory control, and loss prevention.
  • Staff management experience.
  • Cash handling experience.
  • Strong computer skills, including POS systems and Microsoft Office.
  • A professional, friendly, courteous, outgoing, and visitor-focused demeanor.
  • Excellent written and verbal communication skills.
  • Willingness to work weekends, occasional evenings, and additional hours as needed for special events, exhibitions, and holidays.
    Physical Demands & Work Environment
    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
To apply please submit a cover letter and resume as PDFs to guestserviceshr@movingimage.us with “Retail Manager” as the subject

No faxes or phone calls please. Museum of the Moving Image is an equal opportunity employer and encourages qualified candidates from all backgrounds to apply.




Visitor Experience Associate
Museum of the Moving Image seeks a well-spoken, detail-oriented individual with admissions and retail experience to join its Visitor Experience Department. The Visitor Experience Associate provides high quality customer service, conducts sales of admissions, memberships, Café products and store merchandise, and imparts Museum information to the public.

    Essential Duties:
  • Providing exceptional customer service to Museum visitors at the Museum’s admission desk, the Moving Image Cafe and in the Moving Image Store.
  • Processing admission ticket sales and purchases at the Store and Cafe.
  • Assisting all visitors and members of the Museum with their ticketing and other needs, including general admission, screenings, and other events.
  • Responding to visitor inquires via phone and email.
  • Assisting visitors with coat/bag check.
  • Completing daily opening/closing procedures.
  • Maintaining merchandise displays and appearance; assist in ensuring all products are fully stocked.
  • Tagging and replenishing merchandise and cleaning in the storage areas.
  • Participate in year-end inventory and cycle counts.
  • Perform other duties within the Visitor Services department, as needed.
  • Complete additional assignments and assist others on the Visitor Services team as required.

    Qualifications, Skills, and Knowledge:
  • Excellent communication skills. Ability to interface effectively with the public on a daily basis.
  • Willingness to adjust to daily operational needs.
  • Outgoing, professional, reliable and hardworking.
  • At least two years customer service experience in admissions or in a retail store environment is required; a museum setting or a cultural attraction is preferred.
  • Cash management skills required.
  • Interest and background in film, television, and digital media strongly preferred.
  • Knowledge of QuickBooks Point of Sale and Altru ticketing systems highly desirable.
  • Work schedule includes weekends and additional hours as needed for special events, exhibitions, and holidays; not to exceed 20 hours per week. Please indicate availability in your cover letter.
  • This is not a cashier position.
    Physical Demands & Work Environment
    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
To apply please submit a cover letter and resume as PDFs to guestserviceshr@movingimage.us with “Visitor Experience Associate” as the subject

No faxes or phone calls please. Museum of the Moving Image is an equal opportunity employer and encourages qualified candidates from all backgrounds to apply.




Part-time Museum Educator
The Museum seeks well-spoken and outgoing individuals with excellent customer service skills, who enjoy working with all ages, to join its Education department. Museum Educators work between 8-20 hours per week from Tuesday to Sunday, mornings and afternoons. Hours are flexible, and may vary from week to week. This is a non-exempt position. Candidates will be contacted on a rolling basis.

Museum Educators report to the Deputy Director of Education & Community Engagement.

    Responsibilities:
  • Deliver education programs including guided tours, workshops, and screening programs to student groups of all needs and abilities, grades 2 through college, as well as adults and senior citizens.
  • Provide excellent customer service and ensure a positive museum-going experience for all visitors.
  • Facilitate weekend/holiday family workshops and Moving Image Studio (a drop-in workshop) activities.
  • Facilitate birthday parties for children.
  • Attend regular meetings of the Education department.
  • Additional responsibilities may include assisting Museum instructors with after-school courses, both on-site and off-site; assisting at special events; and serving as a Museum representative for various off-site activities as needed.
  • Other administrative duties as assigned.

    Qualifications:
  • Undergraduate work or degree in education, film, media studies, history, or related field.
  • Previous experience working with young people strongly preferred.
  • Previous experience with object-based and inquiry-based learning is a plus.
  • A friendly, courteous, and visitor-focused demeanor.
  • Working knowledge of film/media history and/or film/video production, animation, or digital media production a plus.
  • Available a minimum of two weekday mornings (Wednesday, Thursday and/or Friday) per week.
    Physical Demands & Work Environment
    The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color and peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
To apply please submit the following documents as PDFs to educationhr@movingimage.us with “Museum Educator” as the subject:
1. A cover letter, indicating days/times of availability.
2. A resume.

Candidates will be contacted on a rolling basis. The Museum is unable to confirm the receipt or provide an update regarding the status of individual applications. No faxes or phone calls please. Museum of the Moving Image is an equal opportunity employer and encourages qualified candidates from all backgrounds to apply.




Membership Manager
Museum of the Moving Image seeks a motivated full-time Membership Manager to strengthen and grow the Museum’s existing membership program, cultivating lasting relationships with members, planning and executing member events, and building community. The Membership Manager will report to the Museum’s Deputy Director for Development.


    Responsibilities:
  • Identify, cultivate, solicit, and steward current and new individual and corporate members.
  • Work with the Deputy Director for Development to develop membership acquisition strategies.
  • Create, manage, and execute all mailings including membership renewals, acquisitions, acknowledgements, and promotions.
  • Maintain and update member records in Altru (fundraising and ticketing software).
  • Draft copy for and manage sending of all member email communications, including weekly and quarterly highlights.
  • Work with Marketing/PR and Deputy Director for Development to determine and execute all membership offers.
  • Interface with public as main point of contact for member questions, concerns, and feedback.
  • Plan, coordinate, and execute member and special events with the Director of Events, Guest Services, and Operations. Availability for events during evenings or weekends is required.
  • Track and report individual and corporate membership statistics, ensure the programs meet annual revenue goals.
  • Assist with general administrative tasks for the Development department, including processing membership donations and supervising development and membership interns.
  • Train and manage membership interns and volunteers for Membership Desk.

    Qualifications:
  • Bachelor’s Degree
  • Minimum of 2-4 years of experience in development for a cultural organization preferred
  • Events experience a plus
  • Excellent oral, written, interpersonal, and organizational skills
  • Excellent relationship and partnership building skills
  • Command of speaking and writing in English is required for this position
  • Salary commensurate with experience. Full benefits package is offered.
To apply please submit a cover letter and resume as PDFs to developmenthr@movingimage.us with “Membership Manager” as the subject.

No faxes or phone calls please. Museum of the Moving Image is committed to diversity, equity, and inclusion in the workplace and to maintaining a staff that represents the traditions and voices of contemporary Queens.